Our Guarantee
Take Jet Mist on your next trip. Keep it only if you love it.
30-day money-back guarantee
If your Jet Mist doesn't fit your bottle, leaks, arrives damaged, or just isn't for you, email us within 30 days of delivery and we'll refund your purchase in full.
How to claim
- Email jetmist.help@gmail.com with your order number and a short note on what went wrong.
- If it arrived damaged or leaks, add a photo.
- We reply within 1 business day. In most cases we refund you without needing the item back. If we do ask for a return, we send instructions and cover return shipping for defective items.
Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.
Lost or late parcels
Every order ships with tracking. If your tracking hasn't moved in 7 days, or your order hasn't arrived within 20 business days, contact us and we'll reship it or refund you.
Shipping Protection
Add Shipping Protection in your cart for $2.99. If your parcel is lost, stolen or damaged in transit, we'll replace your order or refund you.
The fine print
- Fragrance is never included with Jet Mist, so we can't refund perfume used to fill it.
- The guarantee applies to orders placed at jetmist.store.
Full details are in our Refund Policy and Shipping Policy.